Refund & Return Policy – Aureza LLC
At Aureza LLC, we aim to provide a smooth and trustworthy shopping experience. Our return and refund policy is designed to respect both customer satisfaction and the policies of our suppliers. Please review the following terms carefully before placing an order.
General Return Window
Aureza LLC offers a 14-day return request window for eligible items. You have 14 days from the date of delivery to request a return, subject to product-level eligibility.
Return Eligibility
Return eligibility varies by product and supplier. Therefore, each item on our website will clearly indicate its return status.
Your item may be eligible for return only if:
It is in the same condition as received (unused, unworn, with tags intact)
It is in the original packaging
You have the receipt or proof of purchase
The item is classified as Returnable on the product page
If an item is marked by the supplier as “Non-returnable & Non-exchangeable,” it cannot be returned under any circumstances (except when damaged or incorrect).
Non-Returnable / Supplier-Restricted Items
Some suppliers do not accept returns. For these products, the product page will include the notice:
“This item is non-returnable and non-exchangeable.”
These items are not eligible for return unless:
The product arrives damaged,
The product is defective,
The product received is incorrect.
In such cases, Aureza LLC will assist you in resolving the issue.
How to Initiate a Return
To start a return request, contact us at support@aureza.us.
After reviewing your request, we will notify you whether the item is eligible for return based on:
Supplier policy
Product type
Condition of the item
If approved, we will provide complete return instructions. Items sent back without prior approval will not be accepted.
Shipping Costs for Returns
If the item is faulty, damaged, or not as described, Aureza LLC or the supplier will cover the return shipping cost.
If the return is due to any other reason, and the item is return-eligible, the customer is responsible for return shipping costs.
Non-returnable items are not accepted for return shipping.
Damages, Defects, or Wrong Item Received
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at support@aureza.us within 48 hours. We will evaluate the issue and work with the supplier to resolve it promptly.
Additional Non-Returnable Categories
In line with industry standards and supplier regulations, the following items cannot be returned:
Perishable goods
Customized or personalized items
Personal care products (beauty or hygiene items)
Hazardous materials, flammable liquids, or gases
Items showing normal wear and tear
Software and digital products
Undergarments
Gift cards or sale/clearance items
If you are unsure whether your item qualifies, please contact us before ordering.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method.
Processing times may vary depending on your bank or card issuer.
If the item is non-returnable due to supplier policy, a refund cannot be issued unless the product was defective or delivered incorrectly.
Need Assistance?
For any questions or support, reach out to us at:
support@aureza.us
We are always here to help.